Assertiveness Skills

Course Content

This course develops the essential skill of assertive communication for personal and professional success. Across five modules, learners explore what assertiveness really means, how it differs from passivity and aggression, and the core principles that underpin respectful, confident interaction. Practical techniques such as using “I” statements, saying no without guilt, handling criticism, and making clear requests are introduced step by step. Learners also apply strategies to manage difficult conversations, group dynamics, authority figures, and conflict calmly. The course concludes with tools for building long-term assertiveness through self-awareness, emotional resilience, and sustainable habits that strengthen confidence and relationships.

Course Agenda

Understand what assertiveness is — the balance between passive and aggressive communication. Learn why assertive behaviour improves confidence, respect, and workplace relationships. Recognize barriers to assertiveness, including fear of conflict or rejection. Develop verbal and non-verbal communication skills for clarity and confidence. Practice saying “no” politely and setting healthy personal boundaries. Learn to express needs and opinions without undermining others. Explore techniques to handle criticism or confrontation calmly. Build self-esteem through positive body language and tone of voice. Apply assertive techniques in workplace, social, and leadership situations. Foster a personal development plan for long-term assertiveness growth.