Prevention and Management of Aggression and Violence (PMAV)
Course Content
The aim of this course is to provide you with the Knowledge, skills and attitude to be able to train others in the management of aggression and violence in the workplace.
Course Agenda
Understand what constitutes aggression and violence in the workplace.
Recognize triggers, risk factors, and warning signs.
Apply communication, empathy, and active listening to defuse tension.
Use situational awareness to assess and avoid danger.
Learn physical intervention techniques only when unavoidable.
Follow legal and ethical guidelines for personal safety.
Record, report, and debrief after incidents.
Support affected staff emotionally and practically.
Reinforce a zero-tolerance approach to workplace violence.
Foster a safe, respectful, and trauma-informed work environment.
Course Agenda
Understand what constitutes aggression and violence in the workplace.
Recognize triggers, risk factors, and warning signs.
Apply communication, empathy, and active listening to defuse tension.
Use situational awareness to assess and avoid danger.
Learn physical intervention techniques only when unavoidable.
Follow legal and ethical guidelines for personal safety.
Record, report, and debrief after incidents.
Support affected staff emotionally and practically.
Reinforce a zero-tolerance approach to workplace violence.
Foster a safe, respectful, and trauma-informed work environment.
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